Returns & Refunds
Last updated on 13-05-2026 05:50:51
CHASE HEALTHCARE AND WELLNESS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• CHASE HEALTHCARE AND WELLNESS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the CHASE HEALTHCARE AND WELLNESS PRIVATE LIMITED, it’ll take 1-2 Days days for the refund to be processed to the end customer.
Eligibility for Returns
Returns are accepted if:
- Product is damaged, defective, or incorrect
- Request is raised within 48 hours of delivery
Non-Returnable Items
- Opened or used products
- Perishable or health-sensitive items (unless defective)
Return Process
- Contact us with order details and issue
- Share images (if required)
- Our team will review and approve the return
Refund Policy
- Refunds are processed within 5–7 business days after approval
- Refunds will be issued to the original payment method
Replacement
Replacement may be offered instead of a refund where applicable.